I am having same problems as all of you. I ordered the product on line so I could see everything clearly and thought I was getting all that was advertised on TV but I only got two itty bitty "augers".
I was charged the entire 19.99 plus $9.00 shipping. I called customer service and they either hang up or dont answer. I feel like taking a drive to the address in Tarrytown and knocking on their door with a print out of this website.
I will not EVER ever order an As Seen on TV product again. thanks